Dispute Resolution
This page details Exitpad's dispute resolution process, ensuring fair outcomes during asset transfer or other phases. Escalations are handled swiftly with admin mediation and on-chain evidence, maintaining trust in decentralized M&A.
Key Steps for Dispute Resolution
During asset review (Phase 4), buyer disputes with reasons (e.g., "Missing asset").
Seller responds with missing information or evidence; if unresolved, escalate to admins.
Admins review audit trail/chat history; resolve with mutual agreement, release of escrow if terms were provably met, or refund.
If needed, request on-chain arbitration via Exitpad (e.g., hold/release/refund based on terms).
Tips for Both Roles:
Provide clear evidence (e.g., tx IDs, screenshots) to speed resolution.
Prevent disputes with detailed terms (Phase 2) and instructions (Phase 4).
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